Operations Specialist (Mandarin Speaker) - Jakarta

Join SamaKita as an Operations Specialist (Mandarin Speaker) and play a pivotal role in optimizing our acquisition channels in Indonesia’s dynamic market. This position is ideal for detail-oriented professionals fluent in Mandarin who thrive in fast-paced environments. Based in Jakarta, you’ll work closely with our team to streamline operations, enhance efficiency, and drive growth for our business. With a competitive salary of Rp 8,000,000 - Rp 15,000,000 per bulan, this is your chance to make a significant impact in the heart of Indonesia's bustling economy.

As an Operations Specialist, you’ll be responsible for managing and optimizing our acquisition channels, ensuring seamless operations and driving customer satisfaction. You’ll work with various tools and software, including Salesforce, Google Analytics, and Excel, to analyze data, identify trends, and implement strategies to improve our processes. This role offers excellent opportunities for professional growth and development, with the chance to work in a supportive and collaborative team environment.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize acquisition channels to drive customer acquisition and retention.
• Analyze data using tools like Salesforce, Google Analytics, and Excel to identify trends and opportunities.
• Collaborate with cross-functional teams to streamline operations and improve efficiency.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor key performance indicators (KPIs) to track progress and ensure goals are met.
• Provide regular reports and updates to the management team on operations and performance.
• Stay informed about industry trends and best practices to continuously improve our processes.
• Assist in training and mentoring junior team members to build a strong and skilled team.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in operations or a similar role in the marketing or sales industry.
• Fluency in Mandarin, both written and spoken.
• Proficiency in English, both written and spoken.
• Strong analytical and problem-solving skills.
• Experience with Salesforce, Google Analytics, and Excel.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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