Online Customer Service Administrator - CoverSuper
Join CoverSuper as an Online Customer Service Administrator and play a pivotal role in connecting with potential customers to drive sales and enhance customer satisfaction. Based in DI Yogyakarta, this full-time position offers a competitive salary of Rp 2,000,000 - Rp 2,800,000 per bulan. We are a leading insurance company dedicated to providing comprehensive coverage solutions to our clients. In this role, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues efficiently. Your daily tasks will involve using our customer relationship management (CRM) system, WhatsApp Business, and email to ensure seamless communication. This is an excellent opportunity to grow within a dynamic and supportive team.
At CoverSuper, we believe in continuous learning and development. We provide regular training and certifications to help our employees excel in their roles. As an Online Customer Service Administrator, you will have the chance to develop your communication skills, problem-solving abilities, and customer service expertise. We are committed to fostering a positive and inclusive work environment where every employee's contributions are valued.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via WhatsApp Business and email.
- Resolve customer issues efficiently and effectively.
- Maintain and update customer records in our CRM system.
- Provide excellent customer service and ensure customer satisfaction.
- Monitor and report on customer service metrics and performance.
- Collaborate with the sales and marketing teams to drive customer engagement.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Stay updated with industry trends and best practices in customer service.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or a related field.
- Proficient in using CRM systems and email platforms.
- Excellent communication skills in both written and verbal form.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving and analytical skills.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Familiarity with insurance products and services is a plus.
- Certification in customer service or a related field is a plus.
🛠️ Keahlian
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