Entry-Level Customer Service Representative (Remote in Bali)

Join Bill Gosling Outsourcing, a global leader in customer experience solutions, as we expand our team in Bali, Indonesia! We're seeking motivated Entry-Level Customer Service Representatives to deliver exceptional support to our international clients. In this role, you'll handle inbound calls, emails, and chats, providing solutions to customer inquiries and issues. You'll also assist in troubleshooting and escalating complex problems to the appropriate teams. This is a fantastic opportunity to start your career in customer service, with a focus on delivering outstanding service and building strong relationships with our clients.

At Bill Gosling Outsourcing, we're committed to fostering a culture of continuous learning and growth. You'll have access to training programs and resources to develop your skills and advance your career. Our team in Bali is dedicated to providing a supportive and collaborative work environment, where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and chats, providing prompt and professional responses to customer inquiries and issues.
• Assist in troubleshooting and resolving customer problems, ensuring a positive customer experience.
• Escalate complex issues to the appropriate teams or departments, maintaining clear communication throughout the process.
• Update and maintain customer records and databases, ensuring accuracy and completeness.
• Adhere to service level agreements (SLAs) and performance metrics, striving to exceed customer expectations.
• Collaborate with team members to improve processes, identify areas for improvement, and implement best practices.
• Participate in training programs and continuous learning opportunities to develop your skills and knowledge.
• Contribute to a positive and supportive work environment, fostering strong relationships with colleagues and customers.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, preferably in a remote or outsourcing environment.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer relationship management (CRM) systems, such as Zendesk, Salesforce, or HubSpot.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to multitask and manage time effectively, with a focus on meeting deadlines and service level agreements.
• Experience with remote work and collaboration tools, such as Zoom, Microsoft Teams, or Slack.
• Bachelor's degree in a related field, such as Business Administration, Communications, or a similar discipline.
• Passion for delivering exceptional customer service and a commitment to continuous learning and growth.

🛠️ Keahlian

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